At Locarypepp, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a Free Return Service for eligible items. Please follow the steps below to initiate your return.
Eligibility for Free Returns
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Returns must be initiated within 30 days of the delivery date.
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
- Items that are damaged due to misuse or improper handling will not be accepted.
How to Initiate a Free Return
- Submit a Return Request
- Go to our Returns Page or contact our customer service at [email protected] with your order number and reason for return.
- Receive a Prepaid Return Label
- If your item qualifies, we will email you a prepaid shipping label for your return.
- Pack Your Item Securely
- Place the item in its original packaging along with all included accessories.
- Affix the prepaid return label to the package.
- Drop Off Your Package
- Take your package to the nearest USPS, UPS, or FedEx drop-off location as specified on the return label.
- Receive Your Refund or Exchange
- Once we receive and inspect your return, we will process your refund or exchange within 10 business days.
- Refunds will be issued to your original payment method.
Important Notes
- Free return shipping is only available for customers in the United States.
- If you prefer an exchange, please mention it in your return request.
- Refund processing times may vary depending on your bank.
For any questions, feel free to contact us at [email protected].
Thank you for shopping with Locarypepp!